CONTACT US
What is the best way to get in touch?
There are several ways to get in touch with us!
The best way to reach us during open hours is through the Tidio Chat app, Facebook Messenger or Instagram DM. We try to respond within the hour.
For after hour inquiries or complicated matters please send us an email at hello@yellaactivewear.com. We do our best to respond within 24-48 hours.
SHIPPING & RETURNS
Do you have free shipping?
Yes! For USA orders over $150.00 & INTL orders over $500.00 we provide free shipping.
How long will it take to get my order?
It depends on where you are. Expedited shipping will take between 2-4 business days to arrive. Standard shipping orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Do you ship overseas?
Yes & no. We only ship to the following overseas countries: Israel, Australia/NZ, UK & Canada. For orders under $500.00, we charge a flat shipping fee of $35.00. For INTL orders over $500.00, we ship for free. Customs fees are at the responsibility of the customer.
How long does it take to receive my refund?
We try to process this immediately. However, please expect a 2-15 day timeline.
Can I return my product?
Of course. You have 25 days from receiving your product to request a return. Either login to your account or create a new one to process a return request. You can also email us directly at hello@yellaactivewear and we can manually process the return as well.
PRODUCTS
What are sets & kits?
Our sets and kits are the perfect way to save time & money. We've paired the perfect activewear uniforms so you can take the guesswork out of how to style your tops or bottoms. Even better, when you buy a set, you save!
When will you have new pieces?
A good question! We are a very detail-oriented brand, so each collection takes longer to develop and produce. We aim to put out 1 major collection every year with additional complementary released every few months.
Sizing
What sizes do you carry?
It depends on the product, but we currently provide sizes S-L or S-XL for both our men's & women's styles.
How do I know what size to get?
This can be tricky! We recommend checking out the size charts on each product page. Our styles run true to size. If you are between sizes, we always recommend sizing up.
As always, send us a detailed message with your size concerns and specific needs. We will be happy to figure out what works best.
I'm a short female, what leggings do you recommend?
We know this is a major issue. We are working hard to find a solution to this problem that plagues women under 5'3". We recommend all our 3/4 length leggings as they hit accurately (mid-calf). The full-length leggings do hit a little below the ankle.
How should I care for my products?
We recommend washing all garments on delicate using an activewear detergent. We always recommend air drying or drying on delicate as well. We do not recommend softeners or dry-cleaning.
Your product has a lot of mesh, is this an issue?
We use a lot of mesh for max breathability. While we provide ourselves on sourcing best-in-class fabric, mesh is still mesh! Please avoid tugging, snagging
